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Tips on how to apologize

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Sorry by HypnoArt is in the public domain (CC0 1.0)

Let’s face it, we all goof up sometimes whether by insulting a client, dropping the ball on a project, or the good ol’ engage mouth before engaging brain routine.

To repair the damage, especially in the work environment, an apology is needed.

The Journal of Accountancy on 9/25/17 offered some great suggestions on How to make a professional apology.

Here are a few of the multiple tips suggested.

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Written by Jim Ulvog

October 2, 2017, 7:58 am at 7:58 am

Posted in Other stuff, Pondering

The story on Silk Road, an on-line drug bazaar, shows the power of rationalization and self-deception

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Cover of “American Kingpin” from Amazon. Used under fair use.

The sad tale of Ross Ulbricht and his on-line drug bazaar called Silk Road is a good study of the outer limits of how far rationalization can carry a person.

It is also a frightening illustration of Jeremiah 17:9. From the New International Version, ponder:

The heart is deceitful above all thing and beyond cure. Who can understand it?

Considering the tale of Silk Road is useful for accountants wanting to learn about the outer fringe of the internet and he investigative power of the federal government, believers who would like an illustration of the frightening level of deceit that lives in the human heart, and anyone else wanting to learn more about the dark worlds that normal people will never see.

My posts are gathered into two collections on my other blog, Outrun Change:

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Written by Jim Ulvog

September 26, 2017, 16:22 pm at 4:22 pm

Posted in Other stuff, Pondering

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Wells Fargo staying in the headlines.

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Photo at Wells Fargo San Diego museum in October 2016 by James Ulvog.

When I look at the news about Wells Fargo over the last few months, it is amazing to see the number of individual messes the bank has and the amount of time it is taking to get past the issues. Also odd is that new issues are surfacing every month or two. Here are a few articles that I notices in the last month:

8/15/17 – Emily Glazer at Wall Street Journal – Wells Fargo Elevates Former Fed Governor Elizabeth Duke to Chairman Role – As was previously expected (and reported by Ms. Glazer), the bank will replace its current board chair with the former Federal Reserve governor.  This is not as big a deal as it would otherwise seem. The current board chair would have hit the bank’s mandatory retirement age four months later anyway.

8/18 – Reuters – Wells Fargo troubles shift from phony bank accounts to real ones – The bank disclosed yet another problem in regulatory filings, explaining the Consumer Financial Protection Bureau is looking at the bank improperly closing real accounts.

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Written by Jim Ulvog

September 11, 2017, 8:09 am at 8:09 am

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Not only will Wells Fargo fake account fiasco not go away, but new fiascos keep appearing – 2

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Photo at Wells Fargo San Diego museum in October 2016 by James Ulvog.

I have accumulated a long list of articles on the mess Wells Fargo has create for itself. Here is the rest of the articles I’ve gathered in the last few months, including two new fiascos. Previous list of articles I’m catching up on are found here.

7/23/17 – Wall Street  Journal – Wells Fargo Discloses Accidental Client-Data Release – Oops.

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Written by Jim Ulvog

August 16, 2017, 6:58 am at 6:58 am

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Not only will Wells Fargo fake account fiasco not go away, but new fiascos keep appearing – 1

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Photo at Wells Fargo San Diego museum in October 2016 by James Ulvog.

I’ve been sitting on a string of articles describing the mess Wells Fargo has created for itself by opening accounts without customers’ permission. That issue keeps hanging around like a bad hacking cough.

At the same time some new fiascos have surfaced.

It is time to get caught up, so here are some articles I saw a few months ago:

4/4/17 – Wells Fargo advertisement in Wall Street Journal – The bank published a full-page public letter from the CEO.

He describe the steps taken by the bank to make things right. I will paraphrase or nearly quote the steps:

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Written by Jim Ulvog

August 12, 2017, 8:30 am at 8:30 am

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Things really can go terribly wrong. Do your backups work? How’s your disaster planning?

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Image courtesy of Adobe Stock

Disasters can happen. Consider:

  • How will you recover if you lose your wallet?
  • How will your business recover if ransom ware encrypts your server?
  • What is your planning to survive a tornado if your business is in Oklahoma, a hurricane if you work on the east coast of Florida, or a flood if you live in low territory next to river that overflows once a decade?

Rumbi Bwerinofa-Petrozzello ponders these questions in her 7/2/17 post If Lost…Then What?

She tells of finding a wallet on the ground, walking into the adjacent restaurant looking for the owner by glancing between the patrons and the photo on the driver’s license in the wallet. No luck.

When she got home she was able to do a bit more research. She located the woman and returned the wallet.

Life hack tip: make sure you have a business card with a current phone number and email in your wallet so that if a kind-hearted person finds your lost wallet the nice person can reach you quickly.

From there she transitions to disaster recovery.  A few questions for you to ponder:

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Written by Jim Ulvog

July 12, 2017, 9:45 am at 9:45 am

Posted in Other stuff, Pondering

Announcing “Ancient Finances”, my newest blog

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Silver Roman denarius. Photo courtesy of Adobe Stock.

Ancient Finances will explore finances and money during the Viking age and Roman Empire. Lots of posts on other blogs addressing those topics have been cross-posted to the new blog. This includes lots of discussion of the loot Alexander the Great lifted during his rampaging world tour.

I’ve been having loads of fun reading about the Viking age and am intrigued by finances and money during the Roman Empire.

Why a new blog?

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Written by Jim Ulvog

June 16, 2017, 8:37 am at 8:37 am

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